FAQs

You simply need to use our Book Now form or contact us via our contact form or by calling us at (512) 763-5441.

We pride ourselves on flexibility, so if you cannot find your desired time or date contact us and we will see what we can offer you in terms of suitable timeframes.

If you are at home, you can let our team in, or if you are going to be away from home you can give us access via spare keys, lockbox codes, or whatever suits you personally.

Yes, if you wish to arrange a regular cleaning service please use our via Book Now form or give us a call at (512) 763-5441.

Yes, you can stop a recurring service whenever you wish; just contact us to discuss cancellation or request a cancellation in the online portal.

We love our pets as much as the next person but please make sure animals are put up in their cage when we arrive to clean or your appointment may be subject to cancellation.

We will contact you via SMS text messages so that you know when we are en route and arrive at the location ready to begin cleaning.

We guarantee that you will be 100% satisfied with your clean, if not we will send the same team back within 24 hours to right our wrong.

*Please note we do NOT offer a free recleaning if there are workers present or moving happening during the clean or after we finish.*

We evaluate the need for cleaning staff numbers based on the size of the job and the tasks involved in cleaning your property.

Absolutely not! We bring all of the tools and the cleaning equipment with us to every job. If you have specific requests, though, you can provide specific cleaning agents if you prefer.

We ask that you try to tidy away things like clothing, toys, and household items that might otherwise get in the way of our maid service. Be sure to check each service page to see what we can and cannot cover.

We always try to send you the same professionals each time, yes. Unless a member of staff is off ill or on vacation, we will always look to make sure you see the same people for each visit.

We pride ourselves on paying a fair and living wage to all of our staff so they can give 100% to every job they take on for our team.

We require a card to confirm your cleaning date and time but we don't charge it until after we have completed your cleaning.

We offer free cancellation and rescheduling up to 24 hours before the time of your cleaning where then you will incur a $50 last-minute change fee and $100 for a same-day cancellation. If you choose to cancel a recurring service before your second visit you may be charged the price of a one-time clean.

We price our services based on the size of your property in Austin, the frequency of your cleaning services, and any additional extras you might need to include.

We are happy to take on any residential property in Austin, TX that falls within the 4,000 sq. ft range. However, we are happy to consider bespoke cleaning programs for houses which exceed this size and for commercial properties.

No, there is no expectation of tipping at Tidy Hands. However, our staff greatly appreciate anything you wish to include on-top for a job well done either in cash or through our online portal.